Blue Turtle Technologies provides solutions that allow customers to greatly improve the adoption of agile development, provide security for data, databases and applications, and enable delivery of digital services. Blue Turtle work with innovative technology vendors, tailoring solutions to drive business value, delivered by a multi-disciplined team working in partnership with our customers.
BUSINESS SERVICE MANAGEMENT
At Blue Turtle, our Business Service Management (BSM) division embarks on a partnership with your enterprise to provide a strategic approach and methodology that will align your IT service delivery requirements.
Our wealth of experience in this area has imbued the importance of understanding the relationships between technology and business operations, quality, cost, health of service and the resultant impact of these factors in various enterprise sectors – a quality that will undoubtedly benefit your business.
Allow Blue Turtle’s extensive range of Business Service Management solutions to provide the required framework and processes to effectively monitor and measure your enterprise’s service level objects – perfect for providing the required statistics for your stakeholders!
IT Service Management (ITSM)
The implementation and management of quality information technology services. Effective IT service management providers understand the role of people, processes and the technology involved in developing and maintaining ITSM solutions. Customer-centric services and building customer relationships have become crucial in securing organisational success.
ITSM focuses on providing a framework to structure IT-related activities and the interactions of IT technical personnel with business customers and users.
IT Service Management discipline typically include:
Service Desk (Incident and Problem Management) Change and Release Management Asset Management Configuration Management Service Level Management Knowledge Management Self-Service (Service Request Management)